Effective Date: 1 February 2024
This Privacy Policy outlines the practices and policies of House of Bonedi (“we,” “us,” or “our”) regarding the collection, use, and protection of the personal information of visitors, customers, and users (“you” or “your”) of our e-commerce website, www.houseofbonedi.com , particularly when you engage in activities such as browsing, shopping, or interacting with our services. We are committed to safeguarding your privacy and ensuring the security of your personal information. By using our website, you consent to the practices described in this Policy.
1. Information We Collect
We may collect the following types of personal information:
**a. Information You Provide Voluntarily:**
– Contact information, including your name, email address, phone number, and shipping address.
– Payment information, if you make a purchase. We do not store credit card information. Our payment processing partner PhonePe only stores cards as per the RBI guidelines, in a tokenized form. PhonePe does not save sensitive card details, they only save the tokens.
– Account information, such as username and password for creating an account on our website.
– Communication and correspondence records when you contact us through email, chat, or other means.
– Information you provide when participating in surveys, contests, or promotions.
**b. Automatically Collected Information:**
– Device information, including your IP address, browser type, and operating system.
– Usage information, such as the pages you visit, products you view, and actions you take on our website.
– Cookies and similar tracking technologies to enhance your user experience and collect data about your interactions with our website.
2. How We Use Your Information
We may use your personal information for the following purposes:
**a. To Provide and Improve Services:**
– Process your orders, provide customer support, and communicate with you about your purchases.
– Personalize your shopping experience, including product recommendations and tailored content.
– Enhance our website’s functionality, features, and user experience.
– Conduct market research, analyze trends, and improve our products and services.
**b. Marketing and Communication:**
– Send you promotional materials, newsletters, and updates about our products and services.
– Tailor marketing communications based on your preferences and interactions with our website.
– Obtain your consent for specific marketing activities where required by applicable laws.
**c. Legal Compliance and Protection:**
– Comply with legal obligations and respond to lawful requests from government authorities.
– Protect our rights, privacy, safety, and property, as well as that of our customers and third parties.
– Investigate and prevent fraud, security breaches, and other illegal activities.
3. Your Choices
You have the following rights regarding your personal information:
– Access: You can request access to the personal information we hold about you.
– Correction: You can request corrections to inaccurate or incomplete information.
– Deletion: You can request the deletion of your personal information, subject to legal limitations.
– Marketing Preferences: You can opt out of receiving marketing communications at any time.
4. Security
We implement appropriate security measures to protect your personal information. However, no method of data transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your data.
5. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If you believe we have collected information from a child, please contact us, and we will promptly delete it.
6. Changes to this Privacy Policy
We may update this Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes through the website or other means.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
info@houseofbonedi.com
By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your personal information as described herein.